Refund policy

Return & Refund Policy – Amari Accessories

Thank you for shopping with Amari Accessories. We truly value your support and trust in our brand. Every piece is selected and packaged with care, and we strive to ensure that you receive only the best. However, we understand that situations may arise where a return or refund becomes necessary. Kindly read our policy below:

 

1. Eligibility for Return & Refund

We accept returns and issue refunds only when the issue is from our end. This includes:

  • Receiving the Wrong Item: If you receive an item that is different from what you ordered.
  • Damaged Items: If the item arrives in a damaged condition due to our packaging or handling error.

To be eligible, you must notify us within 24 hours of receiving the item, along with clear photo or video evidence of the issue. Once confirmed, we will take responsibility and offer either a replacement or a full refund.

2. Refunds Before Dispatch

Orders may only be canceled before dispatch. While canceled orders may qualify for a refund, all refund requests remain subject to review, verification, and approval by Amari Accessories.

Where a monetary refund is not available, store credit may be offered at the discretion of Amari Accessories. Any store credit issued may be used toward future purchases and is non-transferable unless otherwise stated.

Once an order has been dispatched, refunds will not be issued unless the issue is a direct result of our error, such as sending the wrong item or damage caused by our handling or packaging.

3. Pre-Orders

Pre-orders allow you to secure exclusive or upcoming items in advance. By placing a pre-order, you agree to the following terms:

• No Refunds on Pre-orders

Once a pre-order is placed and payment is confirmed, it is considered final. We do not offer refunds on pre-orders once payment has been confirmed, except where the wrong item is supplied or damage results directly from our handling or packaging.

      This is because pre-order items are reserved and sourced specifically for you, making cancellations or changes disruptive to our process.

• Patience Required

By pre-ordering, you acknowledge that your item will be fulfilled at a later date and agree to wait until it becomes available.

• Shipping Delays

Delays caused by third-party shipping companies, customs, or other logistics services are not the responsibility of Amari Accessories and do not qualify for a refund.

• Estimated Delivery

We will provide realistic estimated timelines and keep you updated. However, delivery dates are subject to change due to factors outside our control.

4. Wholesale Orders

Please note that all wholesale orders are final and non-refundable except where the wrong item is supplied or where damage is directly caused by our handling or packaging.

  We understand that investing in wholesale can be a big step, which is why we dedicate time and effort into guiding you through the process — from product selection to branding advice, packaging options, and setup support. This collaborative effort is part of the value we provide, and it begins even before your order is placed

Because of the personalized nature of wholesale arrangements and the time-intensive support we offer upfront, we do not offer refunds or cancellations once a wholesale order has been confirmed.

We strongly encourage all potential wholesalers to reach out with any questions or concerns before placing an order. We’re here to help you make informed decisions every step of the way.

Thank you for understanding and respecting our policy.

4. Non-Returnable & Non-Refundable Situations

         We do not accept returns or provide refunds in the following circumstances:

  • Change of mind after the order has been shipped
  • Wrong size, color, or style selected by the customer
  • Delays caused by third-party delivery services
  • Damage caused by the customer or improper use
  • Failure to report issues within 24 hours of delivery
  •  All pre-orders (as outlined above)

5. How to Request a Return or Refund

       If your situation qualifies under our return policy, kindly reach out to us using any of the contact options below. When reaching out, please provide:

  • Your full name
  • Order number or proof of purchase
  • Clear photos or video of the item in question
  • A short explanation of the issue

Our team will respond promptly and guide you through the process.

6. Contact Us

For cancellation requests or questions regarding your order, please contact us.

Please Note:

By placing an order with Amari Accessories, you acknowledge and agree to the terms of this Return & Refund Policy.